--- Transcript of chat with Visible "Help". ;-> --- 230616 1st day of chatting with a stupid BOT: intent:vsbl-currentpromos alfred:i'm at that place where payment is expected and i have yet to see where the discount code goes. Bot:I can help with topics related to Visible promos and deals. What can I help you with? Learn about current deals Check my promo status Promo Issues Bring a friend (referrals) Promo FAQs Help with something else intent:vsbl-currentpromos-issues alfred:Promo Issues Bot:What kind of promo issue can I help with? intent:vsbl-currentpromos-redeem alfred:How do I redeem my promo? Bot:Once you have the promo code, go to visibleoffers.com and add the code to redeem your promotion. You will be asked to enter your contact information. **Note:** Make sure you use the same shipping address listed on your Visible account. You should recieve your virtual gift card within 24-48 hours of redemption. intent:vsbl-liveagent alfred:get me a HUMAN please. Bot:Please hold for a live agent! alfred: get me a HUMAN please. Visible: hii Visible: Hey! This is Kimberly. Welcome to Visible. Nice to meet you. Visible: Hello, alfred! Please share your issue, so that I can help you accordingly. alfred: hi kimberly. i'm at that place where payment is expected and i have yet to see where the discount code goes. Visible: Just to confirm,can you please mention the discount you want to redeem? alfred: i'm following instructions in an email received from visible to upgrade and purchase a new phone. Visible: Yes, you need to apply the "welcome" promo code during the time of checkout, in which you'll get the visible plan for $25 and visible+ plan for $35. alfred: when i go through all the arcanum to accomplish that task, second time around now. the system wants to charge me for a FREE phone. alfred: where do i put the discount code from the email to get this new phone free? Visible: No worries! I will help you with that. Which device are you willing to get as a free phone ? alfred: that makes no sense. firstly this is supposed to be a DISCOUNT code as it says in the email. and i am at the point where your order page is asking for payment method. alfred: where do i put the DISCOUNT code? Visible: You don't need to worry about the promo code, the discount will gets applied to your account manually once you will proceed with the order. alfred: Motorola one 5G UW ace Visible: I got it! alfred: so i should proceed with entering my paypal account and then by some magicthe discount is added before paypal is billed? Visible: Yes, you can proceed with the paypal account and once you will place the order, the discount will gets applied on your account and the remaining amount will gets credited to you. alfred: ok. i will proceed. please wait. Visible: Sure! Let me know once it's done so that I can check it from my end to proceed further. alfred: Is this purchase process choice going to change how visible charges for my monthly fee? Visible: if you're upgrading to visible plan, you need to pay $25 and if on visible+ plan, then you need to pay $35. Visible: That would be monthly fee. alfred: This is all NOT going to work. Visible: I apologize for the inconvenience that is caused to you, however, have you proceed with the order for the plan upgradation? alfred: Now the page telling me you are going to ship by FEDX. They are too **** to find my post office box.. Visible: Just for the clarification, you will receive a physical sim along with the plan upgradation which you will receive within 24 hours. alfred: No. I am stuck at the page...Now the page telling me you are going to ship by FEDX. They are too **** to find my post office box.. Visible: Can you please remove PO box from your address, as Visible does not deliver the order on PO box address. alfred: How do I do that on this order form\? Visible: There are two different address on your account, the service and the billing address both are different, so you need to change that by removing the PO box from your address for the order to proceed further. alfred: let me see if i can get there and make a change without disconnecting from this rediculous process. Visible: Sure, thank you for your time and patience, I highly appreciate that :) alfred: which address must i change ? Visible: You need to remove the PO box address from your account alfred: we are really going round and round is circles. Visible: I am sorry for the difficulties you have ben gone through and I can understand that being a customer myself, However, Visible does not delivers the order on PO box so I am asking you to remove so, so that we can proceed further. alfred: now visible is telling me: We have saved a new payment method to your account. If you did not make this change, please contact Care. alfred: i did not change my payment method! Visible: There is a paypal method and a credit card is added as a payment method on your account. alfred: i DO NOT want my p my monthly payment method chchanged. only the payment for this foolishness. Visible: I understand you r point here, please allow me few moment to check what else we can do here. alfred: At my pay grade this phone has already cost me more than it is worth! Visible: I am so sorry for the inconvenience. Visible: Can you please try to change the payment method for completing this order and once done, you can change back? alfred: ok. and how long will i have to wait before changing back? Visible: Once your order will went through, you can change back to your current payment method. alfred: ok. now how do i get back to the order page? Visible: The address has been changed, the order is in draft status, you need go back to the shopping cart option on your account. Visible: Not in a rush but are we still connected? alfred: ok. i believe the order has been placed. make sure there is insurance and tracking and a return address on the package so you can find it when fedex screws up and looses it. Visible: Sure, let me check on it from my end on your account. alfred: yes we are still connected. alfred: the internet out here is the sticks runs by carrier pigeon. Visible: The order is showing in draft status on your account, can you please go to your cart and complete the order from you end? alfred: i did that already and now the page is asking me 'What is your preferred way to pay'. Visible: Are there any options you are able to see for making payment? alfred: yes. iam setting that now. Visible: No worries! Visible: I am right here for you! alfred: now we are reviewing the order? Visible: Still the order is in draft status. Visible: Have you made the payment for the order? alfred: how does one make a payment on a FREE order? Visible: Please hold up. Visible: Yes, the device is for free but you need to pay for the visible services, i.e $25. alfred: every time i click on affirm some entity interrupts with 'we are having a problem...please return to merchant' so i return to mwerchant and press AFFIRM again and go arouind tha tblock again. Visible: I see! alfred: I hope you get a bonus for all your efforts today. Visible: Thank you, Alfred. It's my pleasure helping you! Visible: Can you please just try making payment for the plan worth $25 and not for the device. Visible: Let me know if you're facing any concern. alfred: i'm stuck in this loop. Visible: Oh no! What exact error are you facing while checking out your order? alfred: At the bottom of the order is 'Continue to Affirm' When I click that a popup says 'We are having a problem with your order. Please return to merchant.' So i click that and am returned to the 'Continue to Affirm' page. Round and round. Stuck. Visible: Let me check it with our backend team to find out what is the issue. Visible: Please allow me a few moments. Visible: What i will do here is, escalate your issue to our backend team so that they can get this issue fixed for you. alfred: ok. Visible: Here is the case ID for this chat 05531336 Visible: You will be updated by the backend team through your registered email ID. Visible: Tell me if there's anything else I can assist you with ? alfred: can you send me a transcript of this chat please? Visible: I am afraid, I don't have the access to share the case transcript but you can share this chat ID 05531336 to the representative to review this chat. Visible: I have also shared an update to the backend team to reach out to as soon as possible. Visible: As you have waited for so long :) Please do not worry and Highly appreciate your time. alfred: ok. bye. Visible: I hope I was helpful to you. Visible: It was great chatting in with you today, Have a wonderful day! Take care. --- 230617 2nd day of chatting At the bottom of the order is 'Continue to Affirm' When I click that a popup says ' We encountered a problem with your checkout. The provided checkout total is invalid. Please contact the merchant to complete your purchase. Return to Merchant. intent:vsbl-casenumber alfred:Take me to your HUMAN: chat ID 05531336 Bot:Sure, I can look into a case for you. Please enter the case number below, without any spaces or symbols or extra text. intent:vsbl-casenumber alfred:ID 05531336 Bot:Sure, I can look into a case for you. Please enter the case number below, without any spaces or symbols or extra text. intent:vsbl-casenumber alfred:ID 05531336 Bot:Sure, I can look into a case for you. Please enter the case number below, without any spaces or symbols or extra text. intent: alfred:05531336 Bot:I can see that case #05531336 is currently In Progress on you account, and we're working to resolve it as quickly as possible! Please keep an eye on your inbox for any updates or actions required on the case. intent:vsbl-liveagent alfred:Human please Bot:Please hold for a live agent! Visible: Hey, Are you there? alfred: yes Visible: Alfred, I have already re-highlighted this case to our team so it may take 24 hours to fix this issue so I request you to wait for our team reply and I'm positive that they will help you further on this case. alfred: ok . thans bye, see you tomorrow Visible: No worries :D Visible: Is there anything else I can help you today? alfred: no. thanks. bye. Visible: Thanks for contacting Visible! Remember that we are here for you 24/7, in case you need more assistance later. Feel free to close the chat if you don't have more questions, have a wonderful day! ---and so the case went into a third day. Eventually Visible sorted out the problem and the new oblong arrived.